Sapience Group LLC is a US company, based in Delaware.
If you are a resident of the European Union (“EU”), the European Economic Area (“EEA”), or Switzerland, processing of your personal data will always be in line with the General Data Protection Regulation (GDPR).
Sapience Group LLC is the Controller of this website, as defined in the GDPR. All personal data collected by Sapience Group LLC is stored exclusively in secure hosting facilities in the US. Sapience Group LLC has data processing agreements in place with our hosting facilities, ensuring compliance with GDPR. Please see our Terms of Service for details. All hosting is performed in accordance with the highest security regulations.
In the case of a personal data breach, we shall notify the effected parties not later than 72 hours after having become aware of it, where feasible and without undue delay, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons. If the notification to the effected parties is not made within 72 hours, it shall be accompanied by the reasons for the delay when the notification is made.
If you are located in the US, Sapience Group LLC processes your data solely in data centers located in the US. Sapience Group LLC has adopted reasonable physical, technical and organizational safeguards which substantially mirror the EU safeguards against accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, access, use or processing of your data in Sapience Group LLC possession. Sapience Group LLC will promptly notify you in the event of any known unauthorized access to, or use of, your data.
What Information do we collect, and how do we use that Information?
Browser and Device Information. When you visit a Sapience Group LLC website, we automatically collect some information about your device and your web browser based on a legitimate interest to this information, since it is needed to make our website function properly. We collect your browser’s language and country settings so we can display our website in your preferred language and your country’s currency. We collect information about your device in order to adapt our website to be displayed best on your type of device - smartphone, tablet, laptop or desktop.
Marketing Partner Attribution. Sapience Group LLC works with a number of Marketing Partners who advertise Sapience Group LLC products in a variety of places – Facebook, Google, Pinterest, YouTube, MSN, etc. The mix keeps changing, since our Marketing Partners are always trying new ideas. We will update this policy notification as new partners are added.
Marketing Partner Attribution data is kept for 90 days.
Advertiser Sales Attribution. Another aspect of Marketing Partner attribution that we have a legitimate interest in are the systems provided by the advertisers for keeping track of successful and unsuccessful sales. The advertisers substantially raise the price of advertisements if they do not receive this information, which would make it economically infeasible for our Marketing Partners to operate.
Advertiser Sales Attribution data is kept for 30 days.
Advertising Audience Generation. Advertising platforms such as Facebook and Google have the concept of an audience, which is a group of people that come to a website over a period of time. Sapience Group LLC and our Marketing Partners can utilize audiences in various ways – to have the advertising platforms find people that are similar to the members of an audience, to show the members of an audience additional advertisements, to exclude members of an audience from additional advertisements, etc. Sapience Group LLC has a legitimate interest in these systems, since advertising would not be financially feasible without utilizing audience mechanisms. But we understand if you do not wish to participate. You can opt-out of being part of an audience by unchecking the box below:
Include me in Advertising Audiences
Advertising Audience Generation data is kept for 90 days.
Behavioral Tracking. Sapience Group LLC makes use of third-party behavioral tracking systems such as HotJar, Google Analytics, Amplitude and Optimizely. These systems allow us to observe how people use our websites and enable us to improve how they operate. We also use these systems to perform A/B testing of new features and site improvements. This processing is a legitimate interest, but we understand that you might not wish to participate. You can opt-out of behavioral tracking by unchecking the box below:
Include me in Behavioral Tracking
Behavioral Tracking data is kept for up to 14 months.
Personal Information Collected When Purchasing Products. When you make a purchase or attempt to make a purchase on our website, we collect the following personal information:
• IP Address
• Email Address
• Shipping Address
• Billing Address, if it is not the same as the Shipping Address
• Phone Number
• Credit Card, PayPal or Amazon Pay payment information. No credit card data is stored on our site.
We refer to this information as “Order Information”. We use the Order Information to fulfill your order (including processing your payment information, arranging for shipping, and providing you with order acknowledgement and shipping confirmation emails). We will also send you reminder emails if you fill out some of the Order Information but don’t complete the purchase.
We store your Order Information for at least year, since we are contractually obligated to be able to communicate with you about warranty coverage or other customer service issues. If a product has a warranty period longer than a year, your Order Information will be retained for that period.
Communications from us after Product Purchase. Sapience Group LLC will occasionally send you an email, text or instant message to let you know about new products or special offers available to you. You will always be able to opt-out of these communications if you wish. This is permitted based on the soft opt-in exemption for communicating with existing customers under the 2002 European ePrivacy Directive.
Do Not Track. Most modern web browsers give you the option to send a Do Not Track signal to the websites you visit. However, there is no accepted standard for how a website should respond to this signal. We currently do not respond to do not track or similar signals.
Your Rights under the GDPR
Here is a list of the rights that all residents of the European Economic Area have under the GDPR. They don’t apply in all circumstances - if you wish to use any of them, we’ll explain at that time if they are engaged or not.
• The right to be informed about the processing of your personal information;
• The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed;
• The right to object to processing of your personal information;
• The right to restrict processing of your personal information;
• The right to have your personal information erased (the “right to be forgotten”);
• The right to request access to your personal information and to obtain information about how we process it;
• The right to move, copy or transfer your personal information (“data portability”);
• Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you.
• You have the right to complain to the Data Protection Supervisory Authority which enforces data protection laws in your country.
• You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests.
• For the purpose of more effective compliance with European data protection laws, including the GDPR (2016), the UK Data Protection Act (2018), and the PECR (2003), Sapience Group LLC confirms that it has appointed a U.K. company as outsourced DPO, and therefore recognizes the U.K. Information Commissioner Office (ICO) as its lead supervisory authority.
With respect to Sapience Group LLC and matters relating to privacy and data protection, we can be reached via email at email@example.com, or at the following address:
Attn: Privacy Matter
Sapience Group LLC
78 John Miller Way
Kearny NJ 07032
Please email us if you would like your personal data deleted.
You can also contact our Data Protection Officer by sending us an email with a subject line of “DPO Contact Request”.
Additional information for California residents and their rights under the California Consumer Privacy Act (CCPA)
Sapience Group LLC does not collect personal information from California residents who we know are under 16 years of age. We do not sell, as defined in the CCPA, the personal information that we collect.
Subject to certain exceptions and restrictions, the CCPA provides California consumers the right to request to:
1) Know more details about the categories or specific pieces of personal information that we collect (including how We use and disclose this information);
2) Delete personal information;
3) Opt out of any sales that may be occurring.
Please note that for any of these requests, we will need to verify your identity prior to fulfilling your request in order to protect your privacy and security. Also, please be advised that we need certain types of information in order to provide our services. We will not discriminate against you should you choose to exercise your options under the CCPA.
California residents may make a request pursuant to their rights under the CCPA by contacting us at firstname.lastname@example.org. We will verify your request using the information associated with Your account, including email address. Government identification may be required. Residents can also designate an authorized agent to exercise these rights on their behalf by providing us documentation sufficiently demonstrating that You have granted that authorized agent those rights.
Changes to this Policy
Conditions of Use
If you have any questions, please send us an email at